Cutting Edge

Andrey Chubriev

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present

Work Experience

2000 2019

Overview

Position held: Consultant (project and contract based) Type of business or sector: Finance, banking, software & business integration, operational excellence, crisis management, people management) chubriev.com

Overview


High-tech finance and technology professional and consultant, with extended experience in Complex business process set up of operations, migration, redesign and integration. Finance /company, Central Banking and Commercial banking/ back office operations, International team management, process improvement and optimization. Significant BPO and customer facing experience in cross-border environment.  Hands-on style of leadership, always ready to “roll-up his sleeves” and work alongside different levels in the organization to resolve issues or change and implement new strategies for success.  Effective and people development focused leader, with proven track of low attrition rate, among teams managed.

Specialties:

- business and operational transformation, management and development; P&L responsibility, assessment and strategic planning.

- SWIFT, RTGS systems, Retail payment systems, ACHs, Debit/Credit cards clearing, Paneuropean payment infrastructure, practices and instruments - TARGET 2, SEPA /SDD, instant payments/, reconciliation

- program and project management

- crisis management;

- Black belt champion;
 

Achievement

Consulting a European Credit institution (Germany based), on the SWIFT GPI integration project. Project consisted on 2 phases.

Phase 1 – Definition of business SOW, technical SOW and architecture, selection of SWIFT bureau, sponsor bank, SLA targets set up, present vs. future state of operations, including back- office integration. Implementation, development, integration, test and training. Go live.

Phase 2 – post- operational tuning, software upgrade, based on errors/user requests log for development. Enhanced nostro/vostro reconciliation based on Hyperledger Fabric,

Benefits achieved:

STP target of 99% for SEPA, Investigation time decreased, reduction in operations expense 18%, real time nostro/vostro reporting, reduction in risk exposure, efficient treasury management. ISO 20022 management.
 
present

Work Experience

OCTOBER 2017 JUNE 2018

EXL Service

Position held: CONTRACT ASSIGNMENT Type of business or sector: BPO, SSC, Finance, Insurance http://www.exlservice.com

Overview

Providing smooth transition of operations, migrations management, project management, center operations and customer relations. Day-to-day management, business decisions, P&L responsibility, improvement, leadership and direction for a EXL operations. Managing +252 F&A, Insurance, HR, training and migrations specialists, located in Sofia.

As VP of Operations (contractual), four key tasks were negotiated to be delivered, after completing the initial assessment of the state of current of the EXL center in Sofia

Achievement


Successful startup of operation for new insurance business, including captive set up for operations. Staff increase from XX (October 2017) – XX (March 2018)
Reduce attrition in the center – XX  in October 2017 – XX % in March 2018. Reinstated and re-engineered the people retention techniques, including change in the working atmosphere and attitude, bonus performance schema to represent and reward the employees, based on concrete and solid criteria. Involvement of direct manager in the hiring process, decision making time & feedback provision reduction to XX hours. Open door policy and skip level, freedom to move along various projects, career path for each top performer.
Stabilization of Operations – due to high attrition levels – backlogs increased, quality of service was deteriorating. By end of the assignment, concrete structural approach on customer satisfaction were delivered and drafted as framework. Resulting in revenue of total of X,XXXM Euro per annum.Maintain and increase of the GM on profitability. Profitability increased by X% last Q4. Automation/Process excellence and Quality -  X Green Belt X Black belts projects sponsored, with total delivery saving of  FTE.

* All numbers masked, by written request from EXL service, stating clause 11.1 (confidentiality agreement) of your employment contract with EXL Service :) 
present

Work Experience

NOVEMBER 2016 DECEMBER 2018

Confidential

Position held: Integration Consultant (CONTRACT ASSIGNMENT) Type of business or sector: Credit lending, online credit services, Finance,

Overview

Consulting a European Credit institution (Germany based), on the SWIFT GPI integration project. Project consisted on 2 phases.

Phase 1 – Definition of business SOW, technical SOW and architecture, selection of SWIFT bureau, sponsor bank, SLA targets set up, present vs. future state of operations, including back- office integration. Implementation, development, integration, test and training. Go live.

Phase 2 – post- operational tuning, software upgrade, based on errors/user requests log for development. Enhanced nostro/vostro reconciliation based on Hyperledger Fabric,

 

Achievement


STP target of 99% for SEPA, Investigation time decreased, reduction in operations expense 18%, real time nostro/vostro reporting, reduction in risk exposure, efficient treasury management. ISO 20022 management
present

Work Experience

MARCH 2014 NOVEMBER 2016

AIG American International Group

Position held: Operations Director Type of business or sector: Insurance, BPO, SSC, Finance, Payments, Claims www.aig.com

Overview

Providing start-up of implementation, project management and migration. Day-to-day operations, improvement, leadership and direction for a AIG European finance operations. 125 specialists, located in Sofia and Vilnius performing the following duties:

Geographical representation of duties 

Daily:

  • Claims operations /all business lines/, including Contact Center – payments, invoices, calls / in-out bound/ adjudication, reserve calculation, queries.
  • Intercompany clearing: EU, Americas, Asia, Africa;
  • Management of outsourced service providers – due vs. owed; reconciliation activities, escrow and in-count settlement and calculation of reserve;
  • Accounts Receivable/ Collections including Contact Center - Cash allocation & collections /AR and non-AR, including voice/; 1st level query management; GL Postings, Debt collections and write off;
  • Accounts payable - Suppliers invoices, tax updates; reconciliation, Treasury, Invoice & Vendor management, T-wise reconciliation
  • TPA Metric Reporting; Direct Marketing sales; Financial reconciliation;
 
Position specific tasks:
Stake Holder management -  Lead monthly/ad- hoc meetings; KPI/SLA/QA delivery report, new business opportunities, issues/complaints handling. Responsible for all aspects of customer satisfaction, transition and management.   
Project management – definition, negotiation and sign off, of key deliverables: QA, KPI, SLA, SOW, Migration time line, training, process maps /L1-L4/, process improvement. Significant understanding of complex IT landscape, IT implementation, reorganization, upgrade and development;
Staff development and operations - hiring, continuous training and improvement, tasks distribution, on-call schedule, performance management; Mentor, develop and provide for succession planning;
  • Budget and finance operations - Manage cash flow and forecasting, owner of the budget, monitoring and presentation of progress and financial metrics. Develop and maintain adequate internal controls, and coordinate all audit activities Oversee compliance;

PEX / processes excellence / - deliver headcount savings, process map constant re-evaluation and improvement, Lean Six Sigma implementation. 

 

Achievement

Payment settlement improved by - 1 day. Back log cleared – positions from 2008 – 2015 cleared – Major and complex LOB.

Aged debt management – clean cash position improved by 34%
Project management – During the period of June 2014 – January 2016 – 30 projects successfully migrated, making the average age of migration 30 Days from initiation ->process mapping -> SLA,SOW agreement -> training -> parallel run -> LIVE.
All projects delivered with no delays, and within agreed time lines.

PEX / processes excellence / - savings realized 19 headcount – 60% above target

Yellow and green belts – 3 Yellow and 4 green belts certified from the directorate, leading to a total saving of 9 FTE

present

Work Experience

December 2011 March 2014

SKRILL (PaySafe Group ) Ltd.

Position held: Head of Payments dept. Type of business or sector: Finance, EFT, Banking, Payments, www.skrill.com

Overview

Head of Payments, directly responsible for daily, on time processing. Responsible for full regulatory compliance of all payments /customer and company/ under the FCA /Financial Conduct Authority/ regulations. Working in tight cooperation with Anti-Fraud Team, Merchant Service Team, Customer Service, Business Development team, Finance, IT and Infrastructure, Internal Audit, to secure strict daily company operations.  Reporting directly to the group board members. Team size – 20.

Daily:

·       Cash flow management – customer and company collections and payouts, deposits, invoice payment handling.  cash assets, financial exposure, FX deals, company deposits,

·       Banking relations, payment service provider’s relations /PSP/, company Master Card acquiring operational excellence, as well as all payment investigation issues

·       Securing banking and PSP relations in countries of company operations;

Position specific tasks:

Stake Holder management -  Daily/Weekly/Monthly updates to board level – cash management, budget, reconciliation, P&L, company assets, loss and write-offs; Investment policy, deals and exposure;   

SWIFT – introduction and management of the SWIFT platform, for cash management.  

Project management – implementation of new B2B, B2P partners, revision of current one, system platform upgrade, requirements definition, testing and roll out; negotiation and sign off; STP processing rate increased from 76% to 99,5%

Staff development and operations - Introduction of new and optimal organizational structure of the department, Reduction of overtime, hiring, training and improvement, tasks distribution;

Automation - Automation of manual work processes. 54 major projects for automation were developed, leading to – capacity optimization by 25 % from each team member daily dues, Volume of handled customer transfers/uploads increase with 900 trx. per team member per day. Increased customer experience. Monthly financial closure of company booking – decrease by 5 working days.

Global cash pooling - global cash visibility and reporting – increased by 1 /one/ working day.

Payment investigation tickets – KPI increased by 43%.

Banking relations – managing of all banking relations, including improving the cost structure. Centralization of cash pooling, deals, and assets.

PSP – payment service provider’s relationship management.

Intra-departmental – acting as a single point of contact, for all existing and new initiatives, including business development, new business acquiring, transformation, customer service, anti- 

Achievement

Reduction of overtime in the department by more than 40 hours in 3 months. This task, was the primary focus, as the team was demoralized, over loaded and neglected from managerial point view. Automation of manual work processes. Appointed a dedicated person, who is acting as focal point of contact, between Payment Dept. and IT Dev., Q&A and PM. In 9 months, 54 major projects for automation were logged, 47 of them delivered by Dec 2012.  Post implementation major achievements:

  • Manual processes - minus 25 % from each team member daily dues.
  • Increased volume of handled customer transfers/uploads with 900 trx. per team member per day
  • Missed banking cut-off times rate down by 70%. Increased customer experience.
  • Monthly financial closure of company booking – speed up by 5 working days.
  • Global cash pooling, global cash visibility and reporting – increased by 1 /one/ working day.
  • Payment investigation tickets – in 2012 the dept handled 22,732 payment queries,. KPI increased by 43%.
  1. Selection of one global banking partner – Bank of America Merrill Lynch, London /BofA/. Implementation of centralized MT940 reporting and MT101 fund transfer, for ~ 160 banking accounts, through one, centralized reporting system. Decreased the banking cost with ~100K EUR per month.
  2. STP processing rate increased from 76% to 99,5% with in 6 months.
  3. SEPA migration action plan, including implementation validation through Accutity – Bankers Almanac centralized DB.
present

Work Experience

NOVEMBER 2009 OCTOBER 2011

Unicredit Bulbank Plc

Position held: IT & Business migration consultant Type of business or sector: EEFT, IT, Banking, Payments, Card Industry www.unicreditbulbank.bg

Overview

Project Manager from Business and IT side of “CarMas – Card Management System (CMS) Migration Project”.  The project main aim is to migrate the current Issuing, Acquiring and card management, to a new, Unicredit Group single platform  hosted in Unicredit Group HQ . The migration of data, includes:

Budget: Over 1.000K Euro budget. Analysis, description, negotiation and development of new business and IT  interfaces between Carmas /CMS/ and  FlexCube /Core Banking  system/, Development of OLI translator  to/from  base 24 HOST system and Oracle 9i based application. Specification of the technical data;

Project management - from IT side, three international development and migration teams /Italy, Bulgaria and India/; Negotiations, business requirements towards Oracle Financial Services developers; Review, design and development of the accounting and business requirements in order to preserve the current banking and card issuing and servicing model. Communication and internal negotiation with business and IT affected departments. Drafting and finalizing charts, requirements, flows and models of current and future IT and Business processes.

Daily operations:  Support and vendor communication for the current card Management System. Tests, installations and maintenance of newly received updates and upgrades. Bug-fixing and remote support.

Business Consultancy:  Consulting and introducing to the business teams of the Bank,  new services launched by the Card Organizations /Visa, MasterCard, Borica/ , ATM and POS vendors, Internet and mobile banking providers.  


 

Achievement

1.Introduction of new Online Authorization mechanism for all card based transactions;

2. Project management from IT side, three international development and migration teams /Italy, Bulgaria and India/;

3. Negotiations, business requirements towards Oracle Financial Services developers;

4. Review, design and development of the accounting and business requirements in order to preserve the current banking and card issuing and servicing model.

1. CarMas CMS data migration – Design flow agreed, ACI base 24 development in progress, FlexCube OLI /Online to the Issuer/ module deployed in 15.1.2011. Clearing and settlement files structure and format agreed, the interfaces are undergoing development, as FDS are signed off, between entities of UniCredit Group. Test scenarios are under development – ready on 68%. Structure of data migration format agreed.

Project Status: Acquiring migration success 99,80%, Issuing Migration – success 100%,.

Project Time Line: Start June 2009 – September 2011

2. Miles and More Loyalty program – New program for Credit card holders of the bank, with collaboration from Lufthansa Airlines. Project status: Finished.

Project Time Line: Start May 2010 – Live – November 2010

3. ATM cash-in depositary project launch, according to the Business requirements. Borica negotiations and interface description. Accounting model verification. Various improvements from the initial requirement

present

Work Experience

NOVEMBER 2007 OCTOBER 2009

Euronet WorldWide Bulgaria

Position held: Operations Director Type of business or sector: Financial, EEFT, Money Transfer www.euronetworldwide.com

Overview

Overall management of the company operations in Bulgaria

Daily:

  • Finance, budget  & cash – management, ATM deployment and exploitation, reconciliation, dispute management, arbitrations.. Analyzing, managing and approving the cash flows, including withdraws from participant banks, ATMs refills and returned amounts. Forecasting the cash flow and effectively manage the team, responsible for cash supply.
  • Transaction and Reconciliation: Monitoring of day-to day transactions, reversal, chargeback’s, re-presentments. Decision making process, set by the payment card industry standards. Implementing the company rules and regulation for transaction reconciliation. CIT /cash in transit/ management: Controlling the input / output performed by CIT company, including daily vault balance statement, ATM revision acts, ATM visit files, fees collections.
Position specific tasks:

Stake Holder management -  Communication and decision taking process with the senior and operations management of participant banks DSK Bank, UniCredit Bulbank, Invest bank. Participation in project management connected to HQ operations.  

Project management TBI bank implementation, Risk management – Successfully detected, described and introduced a risk management system, based on the HQ, and PCI standards.  Fraud prevention. MasterCard.
  • Budget and finance operations - Manage cash flow and forecasting, owner of the budget, monitoring and presentation of progress and financial metrics. Develop and maintain adequate internal controls, and coordinate all audit activities Oversee compliance;

Card Services  - BI Bulgaria MasterCard issuing / acquiring daily operational cycle, including daily co-operation with TBI Bulgaria Card department, fraud department, security department management.

Achievement

Fraud prevention: Introducing the new and improved fraud prevention system, which prevented a loss due to fraudulent transaction of a total of 35 000 EUR.

1. Was able to roll out into the production the Euronet IAD network project joining the company on 4th of July 2007, and roll out on 21st August 2007. ATM count on start up day was 17. As per May 2008 the company dislocated 80 ATMs troughout the country.

2. TBI project included negotiations on specifications, file processing, card embossing, pin printing, telecom connections, general system architecture connecting Euronet 2 processing centers in Serbia and Greece with Borica HQ. Start up of project November 2007 – End May 2008 – successful roll out.

3. PCI compliancy – the project is still in development, the main goal is to receive a PCI compliant company recognition by MC and VISA. The main role is participating in HQ efforts, in setting up the requirements described by PCI, without disturbing the local offices operations.

4. MasterCard certification – In January 2008 the company underwent an ETED with MC international, and in February 2008 successfully passed the ETED MC DSK Bank demo tests, with approval for going live.

5.EMV compliancy – Achieved the goal by September 2007 all of the ATMs to be with full EMV compliant, resulting in elimination of chip capability shift, and becoming the fist company in the Bulgarian market with 100% EMV status.

present

Work Experience

MARCH 2003 JULY 2007

Bulgarian National Bank, Sofia

Position held: Head of section RINGS and SWIFT Operational Administration Type of business or sector: Payment Systems, Clearing, EEFT, Banking, Finance www.bnb.bg

Overview

Research and Development:  Drafting researches of the international developments, practices, experience and legal framework in payment systems field to facilitate the preparation of Bulgarian payment systems for the integration into the payment systems of the euro area. Production of payment systems annual report, presentations, drafting analyses and reports, surveys and suggestions for improvement and development in payment systems for the provision of safe and efficient payment and settlement arrangements in the view of the forthcoming full-fledged membership of Bulgaria in the EU.
Responsible for research and analysis of payment related issues with the international institutions (ECB, BIS basel, national banks, etc.)
Active participation in the ongoing project for the adoption of International Bank Account Number and in the project providing a basis for implementation of Single European Payment Area objectives in Bulgaria.

Settlement and Payment Administration: Administrator of the national Real Time Gross Settlement System (RINGS) and SWIFT software. Management, coordination and control of daily operation activities. Task organization, activity allocation, monitoring and control of execution. Coordination and administration of people. Responsible for monitoring and control of payment and settlement process; monitoring liquidity and payment flows in real time, assessment of banking sector liquidity; risk management and assistance in banking liquidity management, reconciliation of BNB settlement account.

Risk and Accident management: organization and control of the acceptance and processing of payment orders from commercial banks and ancillary systems for provision of business continuity.
Participates in team activities for analyzing risks related to RINGS, systemic risk reduction, contingency arrangements. Supervision of the resolve of problems in RINGS and feedback to participants. Drafting papers for improvement of payment instruments and systems and for adoption of international standards and best practices.
Responsible for training new staff and testing new RINGS versions.

 

Achievement

 

Start up of RINGS operations in 4 months. Joined BNB in March, RINGS start up in June.
SWIFT migration– Migrating the SWIFT platform from v.4 to v 6.0.
RINGS Migration – Migrating RINGS to improved platform.

Responsible for research and analysis of payment-related issues with the international institutions (ECB, BIS basel).

Audit: Introducing the highest standards of interoperability, security in payment systems. Underwent successful full audit, performed by Banque De France, Banca D’IItalia, Deutsche BundesBank and SWIFT internal audit.







 

Operations: 4 years of no major incident RINGS and SWIFT operations. Recorded system uptime: 99,998, recognized as most reliable RTGS system in EU.

Consultations: Consulting the following Central Banks – Bank of Israel, Central bank of Romania, Central bank of Albania, Central Bank of Kyrgyzstan. 

Legal framework: Participated in internal working groups, with task to create/develop new legislation - Law on Funds Transfers, Electronic Payment Instruments and Payment Systems; Ordinance No. 13 on the Application of International Bank Account Numbers and Bank Identifier Codes; ; Ordinance No. 16 on Electronic Payment Instruments; Ordinance No. 3 on Funds Transfers and Payment Systems; Ordinance No. 27 on the Balance of Payments Statistics;

 

 
 
 
 

 

present

Work Experience

MARCH 2000 JULY 2003

Economic and Investment Bank, Sofia

Position held: Senior Expert, temp. Head of Division Type of business or sector: Banking IT and IT retail www.cibank.bg

Overview

Participated in investigation of new electronic product opportunities. Organized various promotions of newly introduced services for banks customers, achieving stable growth of customers. Dealt with government institutions officials in order to promote existing and new customer services. Designed, developed and implemented banks corporate intranet website with features such as automated document tracking and posting shell, document search engine, messaging facility, internal mail, poll, chat option. Introduced new and efficient electronic banking services to customers – ATM payments for overhead expenses, phone banking money transfers, mass payments via electronic banking module. Managed creation of the new corporate website, with online interaction with the general ledger and debit/credit card register, providing the option for online banking to customers. Developed a strategy for implementation of new IT technology in electronic services. Provided support for banks electronic services users, administration of general ledger database, as well as installed and configured workstations, servers and general ledger software. Created an efficient user support center with call register and problem tracker, recognized by numerous clients for outstanding quality of customer care and support. 

Achievement

Introduced new and efficient electronic banking services to customers – ATM payments for overhead expenses, phone banking money transfers, mass payments via electronic banking module.

Managed creation of the new corporate website, with online interaction with the general ledger and debit/credit card register, providing the option for online banking to customers.

Created an efficient user support center with call register and problem tracker, recognized by numerous clients for outstanding quality of customer care and support.

present

Education


1982
from 1993 to 1997

University of National and World Economy

Faculty of International Economy and Politics Master’s Program in International Economic Relations /MIO/
Master of Economics
Management, Finance, Economics, Business Planning, Marketing,
Accounting, Statistics, Law, Banking
from 1982 to 1993

32nd St. Kliment Ohridski

State High School, Sofia, Bulgaria
High School Diploma
English, Russian Language and Computer Science